FAQs

What size are your perfumes?
Our perfumes come in convenient 35ml bottles, perfect for keeping your favourite scent close wherever you go.

Do you have a physical shop?
Sanctuary of Scent (S.O.S) is an online-only fragrance store. Browse our collection and place your order through our website.

Do you deliver across South Africa?
Yes, we deliver nationwide across South Africa. Available delivery options and charges are shown at checkout once you enter your delivery address.

How much does delivery cost?
Delivery charges depend on the shipping option available for your order. You’ll see the cost at checkout before you pay. Visit our Shipping & Delivery page for more information.

Can you help me choose a fragrance?
Absolutely! Contact us and tell us which fragrances you already enjoy, or whether you prefer fresh, sweet, floral, woody or spicy scents. We’ll help you find something to suit your taste.

How can I pay?
You can pay through Payfast or PayPal. Choose your preferred available payment option at checkout.

How do I know my order was received?
You’ll receive an order-confirmation email after completing checkout. If you don’t see it, check your spam folder or contact us for help.

What should I do if there’s a problem with my order?
Please contact us with your order number and a description of the issue. If an item arrives damaged, include clear photos of the item and packaging so we can assist. You can also read our Returns & Refunds page.