Legal notice
Last updated: 29 October 2026
1. Business Information
Sanctuary of Scent (S.O.S) is a strictly online fragrance store operating in South Africa. We specialise in offering fragrances to customers seeking quality scents at accessible prices.
We do not operate a physical retail shop. All purchases and customer enquiries are handled through our online store and official communication channels.
Business name: Sanctuary of Scent (S.O.S)
Email: info@sanctuaryofscent.com
Telephone: +27 81 758 0555
Country of operation: South Africa
Website: Our official Shopify online store.
2. Website Information
The information displayed on our website is provided to help customers browse our products, understand our offerings and make informed purchasing decisions.
We make reasonable efforts to ensure that product descriptions, prices, images and other information are accurate and up to date. However, occasional errors, omissions or changes may occur.
Product availability, pricing, packaging and promotional offers may change from time to time, subject to applicable law and any rights arising from an order already placed.
If we identify a material error affecting an order, we will take reasonable steps to contact the customer and resolve the matter fairly.
3. Product Information and Fragrance Disclaimer
Fragrance preferences and performance can vary between individuals. Scent perception, longevity and projection may be affected by skin chemistry, application, environmental conditions and other factors.
Product photographs are provided for illustrative purposes. Packaging or presentation may vary depending on the product supplied by the manufacturer.
Customers should review product descriptions and available ingredient or safety information before purchasing or using a fragrance.
Nothing in this notice excludes our legal responsibilities concerning products that are defective, unsafe, incorrectly described or otherwise subject to a remedy under applicable law.
4. Intellectual Property
Unless otherwise stated, the original content on this website, including our business name, branding, logos, written descriptions, graphics and original photographs, belongs to Sanctuary of Scent or the relevant rights holder.
You may not reproduce, republish, distribute or commercially use our original content without permission from the relevant rights holder.
Third-party trademarks, brand names and product names remain the property of their respective owners. Their appearance on our website is for product identification and descriptive purposes and does not, by itself, imply sponsorship or endorsement.
5. Third-Party Services and Links
Our online store may use third-party services, including Shopify, payment providers and courier companies, to facilitate website operation, payment processing and delivery.
Links to third-party websites or services may also be provided for convenience.
These third parties may operate under their own terms, conditions and privacy policies. Customers should review those policies when using external services.
Nothing in this section excludes any legal responsibility Sanctuary of Scent may have for its own products, representations or transactions.
6. Limitation of Liability
We take reasonable steps to maintain accurate website information and provide a reliable shopping experience.
To the extent permitted by law, we are not responsible for interruptions, delays or losses caused by circumstances beyond our reasonable control, including certain third-party service disruptions.
However, nothing in this notice excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including statutory consumer rights and remedies under South African legislation.
7. Privacy and Personal Information
We respect the privacy of our customers and handle personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).
Information may be collected and processed to fulfil orders, arrange deliveries, process payments, respond to enquiries, maintain business records and carry out other lawful business activities.
For more information about how personal information is handled, please refer to our Privacy Policy.
8. Applicable Law
This Legal Notice and the use of our website are governed by the laws of the Republic of South Africa, subject to applicable legal requirements.
Any dispute relating to our website, products or services will be addressed in accordance with applicable South African law.
Nothing in this notice removes any rights or remedies that customers may have under applicable consumer protection legislation.
9. Contact Information
For questions about this Legal Notice, our products or our online store, please contact us using the details below.
Sanctuary of Scent (S.O.S)
Email: info@sanctuaryofscent.com
Telephone: +27 81 758 0555
Business type: Strictly online fragrance store
Country: South Africa
Thank you for choosing Sanctuary of Scent.