Privacy Policy
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Effective Date: 22 July 2026
At Sanctuary of Scent, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
When you place an order or contact us, we may collect:
- Your name
- Email address
- Phone number
- Delivery address
- Billing information
- Order history
2. How We Use Your Information
We use your information to:
• Process and fulfil your orders.
• Communicate with you about your order.
• Arrange delivery through our courier partners.
• Respond to customer service enquiries.
• Improve our products, services, and website.
• Send promotional offers and updates if you have chosen to receive them.
3. Payment Information
We do not store your payment details. Payments are securely processed through our trusted payment providers.
4. Sharing Your Information
We only share your personal information when necessary to operate our business, including with:
• Payment service providers
• Delivery and courier companies
• Service providers who help us operate our online store
We do not sell or rent your personal information to third parties.
5. Cookies
Our website may use cookies to improve your browsing experience, remember your preferences, and help us understand how visitors use our website.
You can disable cookies in your browser settings if you prefer.
6. Marketing Communications
If you subscribe to our newsletter or marketing updates, you may receive promotional emails or messages from us. You can unsubscribe at any time.
7. Protecting Your Information
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.
8. Your Rights
Under POPIA, you have the right to:
• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent for marketing communications.
9. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Sanctuary of Scent
Email: sanctuaryofscent.za@yahoo.com
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.